![]() ![]() I'm off to bed now that I don't have to keep remaining awake at the convenience of Avast US business hours, as requested.RobotPoweredHome is reader-supported. If you're not in a contract with Avast yet, tread carefully But bad press from here is sorted right quick! Nothing moves fast for avast except for the removal of potentially inconvenient posts, it seems.įor those of you playing at home, if you have an issue: Make it public or you may be jumping through hoops forever. It is a while but at least more understandable than such a lengthy delay for even being acknowledged. It will still be, apparently, 10 business days from the acceptance of the refund and beginning of processing to have the refund process finalised. ![]() The ticket says a 24hour response, 15 business days is the expected response time? Who expects that and/or believes it is acceptable, especially when it is the ONLY method of contact.ġ5 business days (3 weeks or more) with no response AT ALL, is far from acceptable and leaves the user without much hope of a resolution.Įspecially when the company says expect it to be much less than that, and that you only have 20 business days (30 actual days) to have your refund lodged. And lucky I did! Over a month through official channels - no response, One thread - instant resolution to my previously ignored tickets! I opened my own topic after seeing the other similar, recent topics from others. Other people have similar problems, I asked simple questions and/or wished them good luck, for two or three other individuals with recent, open topics. There is no way that someone should have to sign up with a website in order to lodge their grievance, request customer service and/or a refund, and then still have to sign up with a forum afterwards in order to voice their concerns and have a shot at actually being responded to.įor shame, avast, I'll be glad once this is over. The complaint ticket (about the process) was responded to, however, and the other ticket rolled in under this one.Īpparently a process has !now! begun to initiate the refund within 2 weeks.ĭisappointing how hard it can be to get things done, in what seems like the right, or customer-first way, and how quickly they get done once someone takes their situation out into the open. I just went to check how long it was between my initial ticket and first update (I believe that it was over a week between that time), but the ticket has been removed! Why have I been told to update my ticket and not informed that this would be a result? What is the point? So why is there no warning about that? What a bizarre 'system'. This is just a warning to anyone on these forums considering handing over your hard earned, and your billing details, you dont know where it's going on how it will be used! Regardless I will be contacting VISA in the morning and sorting this out, as obviously something inappropriate is going on either way, and there seems to be no other way to get my money returned than to initiate a chargeback. I am starting to get the impression that either I have been scammed, or that something has gone seriously wrong with Avast. I will be ensuring that this does not happen any more, and that no further money will be forthcoming from anyone I know, wherever possible. ![]() ![]() I was an avast user for many years, and (as many people do) installed avast on all family machines. This was over 3 weeks ago, and despite updating the ticket, numerous calls to the only technical support number available (there is no account/billing number available, even though some technicians have said that there was), promises of escalation, promises that I would be contacted back, I have heard nothing. I was told that I needed to submit a ticket online in regards to this, but received no response and the date for the subscription date to start passed, and I was charged. The machine is up again now due to some rollbacks and manual service pack installs, but has other technical malfunctions making avast useless/not the product paid for, and at first I tried to resolve the problems with technical support but they were unable to help, so I chose instead to cancel the upcoming purchase. After being unable to cancel my 'subscription' due to a non-functional machine (relating to avast and a windows service pack), I was charged with a new subscription, ![]()
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